Refund Policy

1. Service period

A monthly plan runs for 1 month from the payment date and renews every month unless canceled. Extra credits can be used for 5 years from purchase. Free credits given at sign-up can be used for 30 days.

2. Failed generations

If a generation fails or returns nothing, the credits are returned automatically. You do not need to ask, and you can see it in your credit history.

3. Withdrawal within 7 days

You can withdraw within 7 days of receiving the payment confirmation email. For a monthly plan, each automatic renewal payment gets its own 7 days.

If you have not used any credits, we refund the full amount. If you have used some, credits are digital content delivered in parts, so we refund the amount for your unused paid credits (Korean E-Commerce Act, Article 17(2) proviso). The refund is the payment divided by the paid credits received, times the paid credits left.

Withdrawal within 7 days carries no fee. Credits already used are excluded because you can try the Service first with the free sign-up credits (same Act, Article 17(2)5 and 17(6)).

4. Cancellation and refunds after 7 days

If you cancel a monthly plan, you are not charged from the next billing date and can keep using it until the current period ends.

If you would rather have a refund now, we take the part already used off the payment and refund the rest minus a 10% cancellation fee on that rest. The used part is the share of paid credits you used.

Extra credits are refunded as the amount for your unused paid credits minus a 10% cancellation fee on that amount.

5. When we are at fault

If an outage or interruption on our side kept you from using a paid plan, tell us. We check the period and credits affected and return the credits or refund that amount, with no fee.

If we end the Service or terminate your contract for our own reasons, we refund the amount for your unused paid credits plus 10%.

6. Credits that are not refundable

Free credits given at sign-up and promotional credits are not refundable. Refunds are calculated on paid credits only. Credits of any kind are spent in order of soonest expiry first.

7. Closing your account

If you ask to close your account with unused paid credits left, we refund them under the rules above before closing it.

8. How to request a refund

Email support@dewycut.com from your account email with the payment date and reason. We pay the refund within 3 business days of your request.

Refunds go back to the original payment method and can take 3 to 7 business days to appear, depending on the card issuer.